Feature Catalogue // Voice AI
A structured feature system for every voice AI capability we ship.
This page distills the voice AI feature classification framework into a buyer-facing overview of what is core, what ships today, and what expands later through add-ons and roadmap releases.
Packaging Model
Four ways a feature can be framed.
Core — foundational capabilities that define the AI receptionist itself.
Standard — included in the base package and configured per client.
Add-on — additional scope, integrations, or compliance overhead.
Readiness Model
What is shipping now versus next phase.
Now — production-ready for launch in the current phase.
Next Phase — planned, but gated by compliance, infrastructure, or maturity.
Catalogue Snapshot
Selected categories from the feature framework.
record_voice_over
Conversation Engine
- • NLU and sub-700ms latency
- • Barge-in and turn-taking
- • Background noise filtering
- • Hallucination guardrails
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Inbound Call Handling
- • 24/7 answering
- • FAQ resolution from knowledge bases
- • Missed-call recovery
- • Intelligent voicemail
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Scheduling & Workflow
- • Live booking on the call
- • Calendar integration
- • Service-specific time blocks
- • Recurring appointment support
psychology
Knowledge & Personalization
- • RAG grounding and document upload
- • Website auto-sync
- • Long-term caller memory
- • Pre-call context lookup
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Compliance & Security
- • PIPEDA baseline compliance
- • AI disclosure prompts
- • PII redaction
- • Audit trails and operational logging
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Integrations & CRM
- • Native CRM connectors
- • Webhook and API-based workflows
- • Mid-call CRM lookups
- • Ticketing and automation triggers