INDUSTRIES / RESTAURANTS & HOSPITALITY
Let the floor focus on the guests in front of you.
Phone enquiries can arrive at the same time as the busiest service. We help define a workflow for approved guest information, reservation requests and special enquiries that need a member of your team.
Restaurants & Hospitality at a glance
The problem today
- The phone rings hardest during service
- Takes reservations without pulling anyone off the floor
- Hours, menu, and parking questions repeat all night
- Answers them the same way every time
- Special requests are remembered, not recorded
- Captured in writing and attached to the booking
Answer the repeatable questions.
Hours, location, parking and your published booking process should come from information your team approves. Changes to menus or opening times need a clear update process.
Do not confuse a request with a reservation.
A confirmed table or room requires the appropriate booking system and rules. If a connection is not in scope, collect the request and tell the caller the team still needs to confirm.
Example workflow
- 1
Capture party and preferred time.
- 2
Check the booking rule.
- 3
Record special request for staff.
- 4
Confirm only a verified outcome.
Example request record: Reservation request · party of four · preferred time · venue confirmation required.
Special requests need a responsible person.
A dietary note, accessibility request or large-party enquiry should reach someone who can confirm the arrangement. An assistant must not guarantee allergen safety or promise an accommodation the venue has not accepted.
Questions from restaurants & hospitality
No. The venue must handle dietary and allergen questions through its responsible staff.
We verify the platform and required operations before agreeing that scope.
It can collect the initial enquiry and route it to the events team. Pricing and final arrangements stay with the venue.
Start with the calls and files you already understand.
Bring an anonymized example, the tools involved and the point where someone on your team must approve the next step. We will discuss a small first scope and how to check whether it helps. Keep real customer, patient and confidential records out of public demos.
Augova serves businesses in Richmond Hill, Thornhill, York Region and Toronto. We work as a service-area business, with no public walk-in office.