01 / VOICE AGENTS

An AI receptionist built around your business.

Give callers a clear next step when your team is busy. We configure voice agents around your approved information, intake questions and handoff rules, with booking and follow-up scoped to the systems you use.

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The caller should not have to start again.

A missed call leaves your team with two jobs: return it, then reconstruct what the caller needed. A useful receptionist gathers the right details while the conversation is happening and makes the next step clear. The goal is a better first contact and a record your team can use.

Start with the calls you know how to handle.

Hours, service areas and the steps for arranging a consultation are good starting points. We work from information your business approves. Questions outside that scope should lead to a handoff or a callback request, not a confident guess.

A booking needs more than a spoken yes.

Where an agreed calendar connection is available, a booking workflow checks the rules and confirms the result returned by the calendar. If that connection is unavailable, the agent should collect a request and explain that the team still needs to confirm it. We review your setup before promising an integration.

Test the conversation you actually receive.

Bring a few anonymized examples: a caller who interrupts, an unfamiliar name, an after-hours enquiry and a request outside your service area. We use them to shape the script, confirm the read-back and decide when a person takes over. Language support is agreed and tested for your calls.

Example workflow

This is an illustration of a scoped workflow, not a screenshot of a customer system.
  1. 1

    Answer

    Introduce the assistant and use the approved greeting.

  2. 2

    Understand

    Collect only the details needed for the agreed request.

  3. 3

    Confirm

    Read back important names, dates and contact details.

  4. 4

    Route

    Use the configured system or hand the request to your team.

Keep a person in the conversation.

A caller may ask for someone, change their mind, or raise something the agent should not decide. Define the transfer destination and the fallback before launch. If a live transfer is not available, the next step should be a clearly described callback request.

Check out our blogs about voice agents.

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Questions before you start

We review your carrier and call-routing options before setup. Keeping a number or forwarding calls depends on the telephone arrangements available to your business.

Booking is scoped to a supported, tested calendar workflow. Without that connection, the agent can collect an appointment request for your team to confirm.

Tell us the languages your callers use. We agree the supported languages and test representative conversations before launch rather than promising the same quality for every language.

It can support repeatable calls and overflow while your team handles exceptions and relationships. The right division of work depends on your business.

Yes. Try the public voice demo, then discuss your own call flow with us. The demo illustrates conversation; it is not proof that your calendar or CRM is already connected.

Bring us one real workflow.

Tell us what happens today, what gets missed and which tools your team uses. We will discuss a sensible starting scope.

Try the voice demoContact Augova

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