INDUSTRIES / PHYSIOTHERAPY, CHIRO & WELLNESS
Make the next visit easier to arrange.
A recurring-visit practice manages appointment types, practitioner availability and patients changing plans. We help define a scheduling and enquiry workflow that supports the front desk without making treatment decisions.
Physiotherapy, Chiro & Wellness at a glance
The problem today
- The next appointment is booked "later", then never
- Books the whole series before the patient leaves
- Late cancellations leave a slot nobody can fill
- Catches the cancellation early and offers the slot on
- Reminders go out when somebody remembers to send them
- Sends every reminder on schedule, across channels
Different visits need different rules.
A first assessment and a follow-up should not automatically receive the same time block. Define appointment types, practitioner eligibility and the point where staff must review the request.
Make cancellations visible.
A cancellation is an event your team needs to act on. A scoped workflow can notify the right person and record the change; offering the slot to someone else requires its own booking and permission rules.
Example workflow
- 1
Ask which visit is needed.
- 2
Check practitioner and time rules.
- 3
Confirm only a verified booking result.
- 4
Route exceptions to reception.
Example request record: Follow-up request · practitioner preference · duration rule · pending availability.
Let the clinician decide the care plan.
The assistant should not prescribe a treatment series or decide how often a patient needs to return. It can work with a schedule already approved by the practice and explain when confirmation is still pending.
Questions from physiotherapy, chiro & wellness
A series may be scoped if the clinical plan and scheduling system support it. The assistant does not decide the number of treatments.
A reference to an API in a research document is not proof of a live integration. We verify access and the specific booking operations before committing.
Reminders need a tested event source, agreed timing and an appropriate consent and messaging setup. They are scoped separately from answering calls.
Start with the calls and files you already understand.
Bring an anonymized example, the tools involved and the point where someone on your team must approve the next step. We will discuss a small first scope and how to check whether it helps. Keep real customer, patient and confidential records out of public demos.
Augova serves businesses in Richmond Hill, Thornhill, York Region and Toronto. We work as a service-area business, with no public walk-in office.